by William Spence | Mar 2, 2026 | IT Blog, IT for Small Business Owners, The Weekly IT Insider
Here’s a question many small business owners can’t answer confidently: If a former employee tried logging in today… what would still work? Email? Cloud storage? CRM? Accounting software? Shared drives? You’d be surprised how often the answer is: more than it should....
by William Spence | Feb 20, 2026 | IT for Small Business Owners, The Weekly IT Insider
A few years ago, cyber insurance felt like a safety net. If something happened, you filed a claim. You got help. You moved on. That’s not how it’s playing out in 2026. More carriers are tightening underwriting requirements, increasing premiums, and — most importantly...
by William Spence | Feb 13, 2026 | The Weekly IT Insider
If your IT provider takes days to respond, you don’t have “IT support.” You have a downtime subscription. No, I’m not being dramatic. When systems are down (or even limping along), the business impact stacks up fast. A recent New Relic study reported outage costs...
by William Spence | Feb 4, 2026 | The Weekly IT Insider
Last week, a cyber incident hit a major healthcare organization and disrupted work tied to cancer clinical trials. The organization ultimately paid a ransom, then deleted the restored files before bringing systems back online. That kind of cleanup is a reminder of an...
by William Spence | Jan 28, 2026 | The Weekly IT Insider
Phishing Emails Aren’t Obvious Anymore. A few years ago, phishing emails were easy to spot. Bad grammar. Strange formatting. A message that just felt “off.” That’s not what’s hitting small businesses today. The phishing emails I’m seeing in 2026 are polished,...
by William Spence | Jan 22, 2026 | Uncategorized
We are currently aware of an ongoing Microsoft 365 service disruption impacting email services. At this time, some users may experience: Delayed or failed email delivery Inability to send or receive emails Intermittent access issues with Outlook and Exchange Online...
by William Spence | Jan 21, 2026 | The Weekly IT Insider
Last week, I talked with a business owner who was frustrated. Their systems were slow. Support tickets took days. Security felt “good enough.” And then one small issue turned into a big one. No hackers. No ransomware. Just outdated assumptions colliding with modern IT...
by Ashley Gibson | May 29, 2025 | IT for Small Business Owners
Lessons in loyalty from 21 years of service leadership at KW Corporation In the race for customer retention, too many growing businesses believe they have to win on price. But for our Director of Sales, Steven Clare, the real differentiator is something money...
by William Spence | Dec 30, 2024 | IT Blog, IT for Small Business Owners
As we head into 2025, the cybersecurity landscape is evolving at breakneck speed—and small businesses are squarely in the crosshairs. Cyberattacks are a daily reality for businesses of every size. Here’s a peek into the cybersecurity crystal ball and what small...
by William Spence | Dec 10, 2024 | IT Blog, IT for Small Business Owners
The legal world thrives on trust, confidentiality, and the meticulous handling of sensitive client information. For Michigan-based law firms, safeguarding this trust has never been more challenging. In 2025, cybercriminals are sharpening their tactics, and law firms...
